Covid 19 update – 02/06/2020



First of all, we would like to thank you all so much for your continued kind words, support, patience and understanding in these unprecedented times. It means so, so much to us all here at Fenn Holidays.

Although ‘lockdown’ restrictions have now been eased, in order to keep our customers and staff safe, our office will remain closed for a while longer.

Departures up to 31st July:

At this time, all holiday & excursion departures up to 31st July have been postponed and we are working extremely hard in the background to secure new dates for those departures which have been affected.

Those of you with bookings up to 31st July will be receiving written confirmation of the postponements along with a credit (valid for use until December 2021) to the same financial value of each payment received. If you have yet to receive your notification, please bear with us, we are processing in date order as quickly as we can and still operating with limited staff. In line with current guidelines, due the volume of bookings this has affected, we are not currently able to facilitate refunds. All monies are being held securely, backed by the Bonded Coach Holiday Group of the Confederation of Passenger Transport UK Ltd. which is a Government approved customer protection scheme.

So, what are your options?

You can transfer now on to a later date – our current Summer 2020 brochure features departures to October. All holidays are listed within it are also on our website, and more are being uploaded regularly, have a browse at your leisure! www.fennholidays.co.uk

Or, you can wait for our next brochure which we are currently working very hard to finalise and which features some great holidays including Christmas and New Year.

So, if you know which holiday you’d like to transfer to, email us at: info@fennholidays.co.uk with:

1. Your full name
2. Your existing holiday booking reference
3. Your existing departure date
4. New holiday date
5. New holiday destination
6. Your preferred seat numbers

For departures to 31st August:

If you have a holiday departing before 31st August 2020, we recognise that you may want to change your date, and to give you some freedom in travel date, as well as peace of mind, we can offer the following flexibility:

Your balance due date will now move to just three weeks before your departure date, meaning you don’t have to rush to pay us now, and you can wait until there is more clarity on travel guidelines. You do not need to contact us in this instance, this will automatically happen.

If you were planning to travel before the 31st August and you do want to change your date of travel to later in 2020 or 2021, then please email us: info@fennholidays.co.uk , use the subject header ‘Transfer Request’ and give us the following information:

1. Your full name
2. Your existing holiday booking reference
3. Your existing departure date
4. New holiday date
5. New holiday destination
6. Your preferred seat number/s

Thank you and stay safe.

Peter Fenn
Managing Director

Fenn Holidays Ltd, Whittlesey Road, March, Cambridgeshire PE15 0AG